Language
This is an English translation provided for convenience. In the event of any discrepancy, the Korean version prevails. View the Korean original.
ROIGENT (“the Company”) complies with the Personal Information Protection Act of the Republic of Korea and related legislation, and establishes this policy to protect the personal data of its users.
1. Data we collect and how
| Channel | Data collected | Purpose |
|---|---|---|
| Website enquiry form | Name, email, company, role, enquiry type, company stage, message | Responding to your enquiry and progressing the conversation |
| Coffee chat request | Name, email, preferred time | Confirming the slot and sending the meeting link |
| Email enquiry | Email address and whatever you include in the message | Responding to your enquiry |
| Insight subscription | Email address | Notifying you when new content is published |
| Deal Check (pricing check-up) report request | Email address, company (optional), check-up answers and scores, whether you have an upcoming proposal or contract | Sending the detailed report and following up about a consultation |
| Pricing model diagnostic survey (for customers we invite) | Company, email address, respondent name and role (optional), company stage (optional), survey answers and scores | Analysing the answers, sending the diagnostic report, and arranging a one-to-one session on applying it |
We do not collect sensitive data such as beliefs, health, or political opinions, and we do not collect resident registration numbers.
2. Why we use it
- Answering enquiries and conducting consultations
- Scheduling meetings and sending meeting links
- Sending the Deal Check report and following up about a consultation
- Analysing pricing model diagnostic answers, sending the diagnostic report, and arranging a one-to-one session on applying it
- Reviewing whether to enter into a contract, and related discussion
- Statistical analysis to improve our services, in a form that cannot identify an individual
3. How long we keep it
| Category | Retention | Basis |
|---|---|---|
| Enquiry and consultation records | 1 year after the enquiry is resolved | Follow-up enquiries and dispute handling |
| Subscription data | Until you ask to unsubscribe | Consent under the Network Act |
| Deal Check report request data | 1 year after the report is sent | Follow-up consultation |
| Pricing model diagnostic data | 1 year after the diagnostic report is sent | Follow-up consultation |
| Records related to a signed contract | 5 years after the contract ends | Commercial Act and related legislation |
| Records of consumer complaints or disputes | 3 years | E-Commerce Consumer Protection Act |
4. Sharing with third parties
We do not provide your personal data to third parties. The following are the only exceptions.
- Where you have given prior consent
- Where required by law, or lawfully requested by an investigating authority following the procedures set out in legislation
5. Processing entrusted to others
| Processor | Scope | Retention |
|---|---|---|
| Google LLC | Scheduling and video meetings (Google Calendar, Google Meet), email delivery, storing the insights subscription and Deal Check request list and pricing model diagnostic answers (Google Sheets), sending diagnostic receipt emails (Gmail) | Until the engagement ends or the purpose is fulfilled |
| Web3Forms | Delivery of website enquiry, insights subscription, coffee chat booking and Deal Check report request forms, and backup delivery of the pricing model diagnostic survey (only if recording to Google Sheets fails) — passing submitted content to our email | Immediately after delivery (not stored separately) |
| Gabia, Inc. | Operating the Company’s email service (Hiworks) — sending and receiving email exchanged with users, such as enquiry replies, booking and diagnostic receipts, and diagnostic reports | Until the engagement ends or the purpose is fulfilled |
| Cloudflare, Inc. | Website hosting and delivery, and aggregate traffic analytics (Cloudflare Web Analytics) | Until the engagement ends or the purpose is fulfilled |
These processors may operate servers outside the Republic of Korea. Their own privacy policies also apply when you use the relevant service.
6. Cookies and automatic collection
This website does not use advertising cookies or any script that identifies or tracks individual visitors. We do use Cloudflare Web Analytics to understand which pages are being read.
This tool works as follows.
- It sets no cookies and stores no identifier in your browser
- It collects no device fingerprint, so it cannot identify individual visitors or link visits together
- It records only aggregate statistics: page address, referrer, browser and operating system type, country-level location, and page load performance
- IP addresses are used only to compute these statistics and are not stored
We use this information solely to improve the website. It is not used for advertising, marketing profiling, or disclosure to third parties. If we introduce cookie-based analytics or advertising tools in future, we will revise this policy and post advance notice on the site.
7. Your rights
You may exercise the following rights at any time.
- Request access to your personal data
- Request correction where the data is inaccurate
- Request deletion
- Request suspension of processing
Send your request to the contact below. We will respond within 10 days of receipt. We may ask for additional information to verify your identity.
8. Deletion
Once the retention period has passed or the purpose has been fulfilled, we delete the data without delay. Electronic files are erased by a method that prevents recovery; printed material is shredded or incinerated.
9. Security measures
- Access is limited to the minimum number of people, with permissions managed
- Files containing personal data are encrypted or held in access-controlled storage
- The website is served over HTTPS throughout
- Access logs to processing systems are retained
10. Data Protection Officer
| Data Protection Officer | Baek Min-ki |
|---|---|
| Contact | contact@roigent.com |
| Address | 11F Hyecheon Bldg, 353 Gangnam-daero, Gangnam-gu, Seoul 06242, Republic of Korea |
11. Remedies
If you need advice or redress in relation to a privacy breach, you may contact the following bodies.
- Privacy Infringement Report Centre — privacy.kisa.or.kr / 118
- Personal Information Dispute Mediation Committee — kopico.go.kr / 1833-6972
- Supreme Prosecutors’ Office Cybercrime Division — spo.go.kr / 1301
- National Police Agency Cyber Bureau — ecrm.police.go.kr / 182
12. Changes
This policy may be revised in line with changes in law, policy, or our services. We will post any change at least 7 days before it takes effect, and at least 30 days in advance where the change materially affects your rights.
Published: 10 October 2026
Effective date: 17 October 2026
Previous version effective: 2 October 2026
Summary of changes: Sections 1, 2, 3 and 5 revised following the addition of the pricing model diagnostic survey — new data items (company, email, respondent name and role, company stage, survey answers and scores), purpose (analysis, diagnostic report, one-to-one session), retention (1 year after the report is sent), and new processing by Google (Sheets storage, Gmail receipt emails) and Web3Forms (backup delivery); Gabia, Inc., operator of the Company’s email service (Hiworks), added as a processor.
Previous revision (published 25 September 2026, effective 2 October 2026):
Summary of changes: Sections 1, 2, 3 and 5 revised following the addition of the Deal Check report request — new data items (email, company, check-up answers and scores, upcoming proposal or contract), purpose, and retention (1 year after sending); Google Sheets added as a processor for storing the request list.